allFax is a revolutionary fax solution for the healthcare industry.It delivers a powerful, digital alternative to an outdated, expensive, and cumbersome technology.
The Problem With Faxing
Faxes are critical to the entire healthcare industry – they’re a primary form of communication for physicians and administrators. But the current fax system in healthcare is significantly flawed:
- Receiving faxes wastes an extraordinary amount of time:
Sending, receiving, copying, and distributing faxes manually.
Scanning faxes and attaching them to electronic medical records. - When fax management becomes unwieldy, the consequences
can be extremely serious: Lost information.
Compromised private patient information.
Vulnerable security.
So how can the healthcare industry solve this widespread problem?
The allFax Solution
allFax is the only all-in-one fax solution specifically designed for the healthcare industry. allFax helps healthcare professionals send, receive, and manage faxes more efficiently while dramatically reducing fax management costs. It’s the only solution of its kind for physicians and administrators.
Better Technology : Every Fax Is Received Digitally.
- Eliminate paper-based problems.
- Receive faxes in easy-to-use PDF format.
- Utilize existing fax numbers.
- Send faxes directly from desktop and laptop computers.
Easy to Get Started.
- Nothing to install.
- No upfront investment costs.
- No need to change existing fax numbers.
- Secure fax service and archive database provided by Sanah.
More Efficient Than the Old Way.
- Incoming faxes are checked for quality by Sanah and sorted within 15
minutes. - Highly trained personnel route faxes directly to recipient email boxes
- Faxes are simultaneously filed and attached to the appropriate EMR or
back office system. - All faxes are archived in an easy-to-search web database (100%
backup available 24/7). - Immediate sorting and filing eliminates backlog of faxes and tedious
manual filing.
The allFax solution reduces fax management cost by 40-70%, resulting in thousands of dollars of savings.
- No upfront investment costs.
- No maintenance required for fax servers or related software.
- No maintenance for fax machines or fax servers.
- Elimination of fax supplies (paper, toner, etc.).
- Transaction based pricing; pay only for what you use.
- Significantly reduced labor time (stop manually sending, checking,
receiving, sorting, filing, and distributing faxes)
Enterprise Contact Center UI
To run an efficient call center operation, you need both proactive and reactive management of data, infrastructure, and people across various sites.
But if you can’t easily see and navigate through your databases, managing information becomes very difficult.
This situation is exactly why many contact managers are unable to proactively manage their centers and prevent breakdowns. They simply don’t have visibility to data at an enterprise-wide level.
Sanah’s Enterprise Contact Center UI
Sanah’s Enterprise Contact Center User Interface monitors all aspects of your contact centers including infrastructure and agents. It pulls data from various applications so that you can view the health of your center from one centralized, common platform.
If something goes wrong (e.g., data is not being refreshed), the UI will send messages to the appropriate manager, thus enabling proactive solutions for issues before they turn into bigger problems.
With a better, web-based user interface, you will dramatically improve how you access and use data:
To run an efficient call center operation, you need both proactive and reactive management of data, infrastructure, and people across various sites.
But if you can’t easily see and navigate through your databases, managing information becomes very difficult.
This situation is exactly why many contact managers are unable to proactively manage their centers and prevent breakdowns. They simply don’t have visibility to data at an enterprise-wide level.
Sanah’s Enterprise Contact Center UI
Sanah’s Enterprise Contact Center User Interface monitors all aspects of your contact centers including infrastructure and agents. It pulls data from various applications so that you can view the health of your center from one centralized, common platform.
If something goes wrong (e.g., data is not being refreshed), the UI will send messages to the appropriate manager, thus enabling proactive solutions for issues before they turn into bigger problems.
With a better, web-based user interface, you will dramatically improve how you access and use data:
- Cleaner data management.
- Easy-to-understand data validation.
- Instant email notifications when databases and systems go
down. - Integration of databases with real time applications.
- Easy input of new data.
- Easy management of user and access privileges.
- Easy management of routing for applications.
Universal IVR Connector
For businesses that use IVR technology for call centers, tight integration and enhanced functionality can be the difference between a barely functioning fix and an optimized solution.
With over ten years of in-depth call center expertise, Sanah has developed a Universal IVR connector that integrates your IVR, Contact Center Middleware (ACD & CTI), and front office CRM software. Built on Java technology, this solution allows you to provide the best and quickest customer service
The Universal IVR Connector will:
For businesses that use IVR technology for call centers, tight integration and enhanced functionality can be the difference between a barely functioning fix and an optimized solution.
With over ten years of in-depth call center expertise, Sanah has developed a Universal IVR connector that integrates your IVR, Contact Center Middleware (ACD & CTI), and front office CRM software. Built on Java technology, this solution allows you to provide the best and quickest customer service
The Universal IVR Connector will:
- Seamlessly integrate IVR, ACD, CTI, and CRM software.
- Provide up-to-date and accurate average hold times.
- Supply desktop agents with customer information gathered in
the IVR.
Optimized Call Router
Your call routing system must understand your hours of operation and holiday schedules. If it doesn’t, inefficient call routing can damage everything from operational efficiency to customer call satisfaction.
Sanah’s Optimized Call Router
Sanah has developed an Optimized Call Router to centrally control how your phone system routes calls during normal hours of operation and holiday schedules.
We maximize the flexibility of call control tables/vectors and business rules through centralized data and logic. As a result, you can route calls based on current day/date/time and routing codes without making inefficient changes directly to ACD hardware.
Contact Sanah today and learn how our Optimized Call Router solution can optimize your call routing.
Your call routing system must understand your hours of operation and holiday schedules. If it doesn’t, inefficient call routing can damage everything from operational efficiency to customer call satisfaction.
Sanah’s Optimized Call Router
Sanah has developed an Optimized Call Router to centrally control how your phone system routes calls during normal hours of operation and holiday schedules.
We maximize the flexibility of call control tables/vectors and business rules through centralized data and logic. As a result, you can route calls based on current day/date/time and routing codes without making inefficient changes directly to ACD hardware.
Contact Sanah today and learn how our Optimized Call Router solution can optimize your call routing.
Sanah’s Application Bridge to Contact Server Migration Tool
Sanah has developed a design stack for enterprise-level customers that helps you move to Aspect’s Contact Server Platform without compromising any functionality.
Some of our Application Bridge benefits allow you to:
Sanah has developed a design stack for enterprise-level customers that helps you move to Aspect’s Contact Server Platform without compromising any functionality.
Some of our Application Bridge benefits allow you to:
- Drastically reduce migration time and related costs.
- Easily migrate from the outdated Aspect Application Bridge
interface (most often used in association with the IBM
CallFlow mainframe product).
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