Contact Centers
Sanah was founded on contact center solutions. With decades of contact center experience, our executives have senior-level expertise in contact center architecture, integration, and software deployments.
We have successfully deployed over a dozen contact server integrations ranging from plain vanilla CTI integration and screen-pop implementations to complex multi-vendor, multi-channel call center solutions.
Below are some of the innovative solutions that Sanah has developed over years of research and implementation
Sanah was founded on contact center solutions. With decades of contact center experience, our executives have senior-level expertise in contact center architecture, integration, and software deployments.
We have successfully deployed over a dozen contact server integrations ranging from plain vanilla CTI integration and screen-pop implementations to complex multi-vendor, multi-channel call center solutions.
Below are some of the innovative solutions that Sanah has developed over years of research and implementation
- Enterprise Contact Center UI
This is a user interface that monitors all aspects of your contact centers including infrastructure and agents.It pulls data from various applications so that you can view the health of your center from one centralized, common platform.Learn more
- Universal IVR Connector
Our Universal IVR connector integrates your IVR, Contact Center Middleware (ACD & CTI), and front office CRM software. Built on Java technology, this solution allows you to provide the best and quickest customer service.Learn more
- Optimized Call Routing
This solution centrally controls how your phone system routes calls during normal hours of operation and holiday schedulesLearn more
- Sanah’s Application Bridge to Contact Server Migration Tool
Sanah has developed a design stack for enterprise-level customers that helps you move to Aspect’s Contact Server Platform without compromising any functionalityLearn more
Technology Companies
From supplementing in-house tech departments to offering completely outsourced IT services, Sanah has helped a variety of hi-tech companies achieve best-in-class services and IT support.
For mid-sized to large technology companies with established services department, Sanah can:
From supplementing in-house tech departments to offering completely outsourced IT services, Sanah has helped a variety of hi-tech companies achieve best-in-class services and IT support.
For mid-sized to large technology companies with established services department, Sanah can:
- Deliver specific projects that require custom application
development or systems integration. - Balance peak times by assisting with implementations,
upgrades, and other projects during busy periods. - Provide offshore support to supplement onsite resources for
development,implementations, and support.
- Increase product sales by offering a portfolio of services that
complements your products. - Allow companies to focus on developing and enhancing
products instead of managing and delivering services. - Provide best-in-class services while growing your revenue
and profitability
Financial Services
Sanah has worked with a variety of financial companies on a breadth of projects including systems integrations, custom application development, and technical support. We have extensive experience in integrating data from CRM, call centers, and other back office systems.
For example, one of our solutions fully integrates CRM with voice response systems so that employees can quickly access customer data and provide superior customer service. We eliminate the need for customers to repeat information; we also enable customer service representatives to know exactly where customers left off in the voice response system.
As the financial markets enter a turbulent period, it will become vital for financial services companies to retain their good customers. Integrating Sanah’s efficient customer service platforms will significantly enhance your customer experience and retention while reducing your customer service costs. Such benefits will be key competitive advantages as the financial markets continue to evolve.
Sanah has worked with a variety of financial companies on a breadth of projects including systems integrations, custom application development, and technical support. We have extensive experience in integrating data from CRM, call centers, and other back office systems.
For example, one of our solutions fully integrates CRM with voice response systems so that employees can quickly access customer data and provide superior customer service. We eliminate the need for customers to repeat information; we also enable customer service representatives to know exactly where customers left off in the voice response system.
As the financial markets enter a turbulent period, it will become vital for financial services companies to retain their good customers. Integrating Sanah’s efficient customer service platforms will significantly enhance your customer experience and retention while reducing your customer service costs. Such benefits will be key competitive advantages as the financial markets continue to evolve.
Healthcare
With sweeping changes to the healthcare industry – from the trend to electronic-based patient records to extensive regulatory changes – administrators and physicians must integrate truly innovative technology to deliver quality care
With this in mind, Sanah entered the healthcare industry with the introduction of allFax , the only all-in-one digital fax solution specifically designed for healthcare professionals
In addition to allFax, we have expanded on our offering to healthcare providers through our close partnership with Zanec. Zanec has a management team of senior executives with over 60 years of combined experience in the healthcare IT space. Our team has designed and developed healthcare software products that are used globally by hundreds of thousands of professionals. We also have delivered innovative solutions for the National Health Service (NHS) in the U.K. for over 17 years.
For more information about our healthcare services please download our Health Services brochure. [Attach PDF]
With sweeping changes to the healthcare industry – from the trend to electronic-based patient records to extensive regulatory changes – administrators and physicians must integrate truly innovative technology to deliver quality care
With this in mind, Sanah entered the healthcare industry with the introduction of allFax , the only all-in-one digital fax solution specifically designed for healthcare professionals
In addition to allFax, we have expanded on our offering to healthcare providers through our close partnership with Zanec. Zanec has a management team of senior executives with over 60 years of combined experience in the healthcare IT space. Our team has designed and developed healthcare software products that are used globally by hundreds of thousands of professionals. We also have delivered innovative solutions for the National Health Service (NHS) in the U.K. for over 17 years.
For more information about our healthcare services please download our Health Services brochure. [Attach PDF]
Telecommunications
From breaking down monopolies and industry-wide reforms to burgeoning landline and mobile markets, the telecommunications sector in India is booming.
Phone connections in India have crossed the 100-million mark and are expected to triple in the next two years, while mobile coverage extends to almost 450 million people.
By sheer numbers alone, the opportunity for resellers and service providers in India is immense. With a partner like Sanah India, international companies can access this wave of growth that has almost limitless potential.
For more information, please click on: telecom reseller services to see how Sanah can help telecom manufacturers enter the Indian market.
From breaking down monopolies and industry-wide reforms to burgeoning landline and mobile markets, the telecommunications sector in India is booming.
Phone connections in India have crossed the 100-million mark and are expected to triple in the next two years, while mobile coverage extends to almost 450 million people.
By sheer numbers alone, the opportunity for resellers and service providers in India is immense. With a partner like Sanah India, international companies can access this wave of growth that has almost limitless potential.
For more information, please click on: telecom reseller services to see how Sanah can help telecom manufacturers enter the Indian market.
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